refund and exchange policies

plants

due to their perishable nature, plants are an item that cannot be returned or exchanged.  please examine your order upon receipt and contact us immediately if your plant is damaged or if you’ve received the wrong item so that we can evaluate and make it right.  we can be reached via the contact us page or via email at cultivateguelph@gmail.com.

other purchases

we have a 14-day exchange and return policy, which means you have 14 days after receiving your item to request an exchange or return. shipping required for exchanges or returns will be at the expense of the customer.

to be eligible for an exchange or return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging accompanied by a receipt or proof of purchase. it must be returned to your original point of pickup or shipped at your expense.  

to initiate an exchange or return, you can contact us at cultivateguelph@gmail.com with your order number and pictures of your item(s) in original packaging. we will notify you to advise you of whether or not we can move forward with your exchange/return and the next steps in the process.

damages and issues

please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can make it right.

exceptions/non-exchangeable items

certain types of items cannot be exchanged, like custom products (such as special orders or personalized items) and certain personal care goods.  unfortunately, we cannot accept exchanges on sale items.  please get in touch if you have questions about your specific item.